Privacy
We take the privacy of our users seriously. Substance is registered as a Data Controller with the Information Commissioner’s Office under the terms of the Data Protection Act 1998, with the registration number Z9541305. This Privacy Policy sets out how we use and protect any personal information that you give us when you use this Website. If you have any questions about this policy or do not agree with it, please contact Substance at info@Substance.coop or on 0161 244 5418 before using this Website.
We may change this Privacy Policy from time to time by updating this page. We will indicate when the Policy was last updated and you should check this page from time to time to ensure you are happy with any changes.
- What information do we collect?
- What do we do with the information we collect?
- Direct Marketing
- E-mail Marketing
- Whom do we share this information with?
- How to get copies of or amend the information we have collected
- Cookies
What information do we collect?
In general, you can use this Website without giving us any information. However, additional services may be available if we have certain information about you.
We may collect the following information:
* your name and contact information (including e-mail address) and any other details you provide to us;
* information that you provide (either as an End User or a Partner) by filling in registration forms or using other facilities provided through our Website. This includes information provided at the time of registering to use our Website, subscribing to any services (including access to the Platform), posting Contributions through any forum or blog facilities, or requesting further services;
* information you provide when you report a problem with our Website; and
* records of any correspondence when you contact us.
What do we do with the information we collect?
We use this information to provide you with a better service, and in particular for the following reasons:
* to facilitate use of the services we provide to you and other users of this Website;
* internal record keeping; and
* to improve our services.
We may contact you by e-mail, phone, or post, unless you have registered with the appropriate Preference Service.
We and our Partners would like to provide you with information about new services, promotions, special offers and other information which we think you may find interesting. We may send you such information by telephone or post, unless you have registered with the appropriate Preference Service. When you provide us with information, you will be given the option to let us know whether you want your information used for direct marketing purposes. If you request this option, we will not send you any direct marketing.
You can change you mind at any time by contacting Substance using the above contact details.
We would also like to provide you with the information above by e-mail. However, we appreciate that email “spam” has become a problem in recent years.
If you are a registered End User or you have previously asked us for information on our services, we may send you such information by e-mail, unless you have asked us not to do so.
If the reason you have given us personal information is to receive e-mail information from us, we will continue to provide this information by e-mail unless you ask us not to do so. Otherwise, when you provide us with personal information, we will ask you whether or not you are happy for us to send you this kind of information by e-mail.
If you decide at any time that you no longer wish to receive marketing emails from us, please contact Substance using the above contact details.
Whom do we share this information with?
We will not transfer, disclose, sell, distribute or lease your personal information to third parties unless we have your permission or are required to by law.
How to get copies of or amend the information we have collected
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Substance at 3rd Floor, Fourways House, 57 Hilton Street, Manchester, M1 2EJ.
If you think any information we have about you is incorrect or incomplete, please write or e-mail us as soon as possible. We will correct or update any information as soon as possible.
We use cookies for certain areas of our Website. Cookies are files that store information on your hard drive or browser that means that our Website can recognise that you have visited our Website before. They make it easier for you to maintain your preferences on the Website (including by re-numbering your login details when you access restricted areas of our Website), and by seeing how you use the Website, we can tailor the Website around your preferences and measure usability of the Website. You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. This may prevent you from taking full advantage of the Website. You can find out how to do this for your particular browser by clicking "help" on your browser's menu or by contacting us.
